Returning purchases of anything can be stressful and painful. This is especially true when we are talking about acrylic display cases which are relatively expensive to ship and easily damaged if dropped in shipping. From worrying about the product being packaged correctly and brought to the shipping carrier, to the risk of damage and added cost in shipping, the steps involved can add up!
Here at Better Display Cases, we don’t want you to stress. Whether you have a product that got damaged in shipping, you want a different product, or you changed your mind, we are here to help make the process as smooth as possible — or even avoid it completely.
We do all we can to avoid the need for returns at Better Display Cases, but should you have any questions, please contact us.
Despite our concerted effort to give you the best of exactly what you ordered the first time around, unfortunately, mistakes are sometimes made. Whether it's due to incorrect products being shipped or in-transit damage, we have a return policy in place to help remedy the situation and allow you to share your story as you intended!
If your product got damaged in transit, don’t worry! We are happy to replace the damaged product at no additional cost to you.
You will not have to return the damaged products to avoid any further costs or hassle on your end. If the item(s) you receive is damaged or defective, contact us here to initiate the resend process.
In your request to receive a new product, please include your order number and information on which part of the order was damaged. We will look up your order and replace any parts that are damaged or defective. For example, if only the base is damaged, we will ship out a new base.
Please hold onto everything you received until the process is completed in case UPS asks for pictures or wants to inspect the package. Also, this will ensure when the replacement piece or pieces arrive you still have the other undamaged parts necessary to assemble your display case.
We will keep you updated with relevant shipping information for your replacement(s) all while ensuring there is no additional cost to you.
If you would like to cancel your order of a damaged product instead of receiving a replacement, please contact us and let us know that you would like a refund and include your order number. You will be asked to provide pictures of your damaged display case to be eligible for a refund. Note: If you buy more than one product and only one arrives damaged, you will only get fully refunded for the item that arrived damaged, not the full order.
We want you to be happy with the display you chose and will work with you until it’s exactly what you want! If the item(s) you ordered don’t fit what you were looking for, or you’ve changed your mind about the case you want, feel free to contact us here to request an exchange.
To start the exchange process, please include your order number and tell us which product you want to receive. The product you are exchanging must be in new condition. We can send you a shipping label which you would be charged for. The advantage of this is we pass on our discounted shipping rates and also we will handle any claim for damage in return shipping. Please package it up the way it was shipped to you. In particular, please ensure the base or slide back piece is packaged separate from the case. Usually by placing the base on top of the inner box and under the four corner foam pieces.
You are also responsible for any price difference between the original product and the new product as well as shipping costs for the new item. We will invoice you any owed payment or refund you the difference if the new product plus shipping costs less than the original.
Once we receive and inspect your original product, we will issue any necessary refunds and ship your new product to you, along with relevant shipping information.
If you’ve decided you do not want the product you received from us, we are happy to accept returns within 45 days of delivery. The product you are returning must be in new condition with no marks or scratches — we cannot accept returns of used or damaged products. It's easy to scratch acrylic. If you think you may return a case -- please be extremely careful in handling it to avoid scratching it.
The easiest way to return a product to us is by purchasing a return label from us. We are able to offer you reduced shipping rates as well as handling any damage claims in case of damage in transit. We will deduct the shipping cost from your refund to streamline the process. Please note that with returns when you do not order a replacement (so not an exchange) -- we deduct the shipping cost of the original shipment to you as well as the return shipping cost. For exchanges (since you are buying another case) we only charge for the return shipping costs.
PLEASE NOTE: If your order required international shipping; then if returning you would be responsible for shipment costs (including customs, taxes, etc) of original shipment as well as any new shipment.
If you choose to use your own carrier for return shipping, we are not responsible for any damage incurred in transit. If the product is returned damaged, we will be unable to provide a refund. We are able to take photos of the damaged goods for insurance claims with your carrier if you need us to do so. If you elect this option the address to return it to is:
Better Display Cases
6991 Beach Drive SW
Ocean Isle Beach, NC 28469
You are eligible to receive a refund if you are returning, exchanging, or dealing with a damaged product. Please note that all refunds are only eligible for up to 45 days after the date of delivery. Any requests for refunds after that timeframe will not be accepted.